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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
101

地方政府資訊透明化研究—以我國六都地方政府網站為例 / Information Transparency of Local Government: The case of Websites of Six Municipal Governments

葉蒨, Yeh, Chien Unknown Date (has links)
政府透明化為人民「知的權利」之一,不僅賦予民眾課責與監督政府的能力,更能維護民主制度中雙方之信任價值,而近年網際網路等電子技術日漸普及,關於政府透明化的環節亦可透過電子化的途徑開誠布公。過去我國政府透明化相關研究多以中央政府為研究對象,本研究則從我國地方政府著手,研究目的在於期藉由透明化政府相關理論與文獻,瞭解政府透明化之意涵及其重要性、地方政府資訊透明化包含哪些核心構面、與電子治理之連結性等,運用文獻分析法回顧相關資料後,接著建構評估我國地方政府資訊透明化程度之指標。近年又適逢地方政府改制,本研究於是選擇改制後的六都臺北市、新北市、桃園市、臺中市、臺南市、高雄市為研究對象,以內容分析法的方式,運用建構的指標對此六都地方政府網站加以評估,觀察其透明化程度與可再改善之處。 簡言之,本研究將我國地方政府資訊透明化之指標架構歸納為兩個構面,基礎資訊透明化包含10項指標,及財政資訊透明化包含33項指標,值得注意的是,本研究所評估財政資訊透明化涉及2014年資料,時桃園市尚未改制,故其不在本研究財政資訊透明化評估之範圍。整體而言,本研究評估六都的表現都不錯,當然也有可再努力的空間。本研究結論,除了針對評估結果未做到的項目提供建議,從民眾知的權利出發,政府應盡可能提供完善的資訊之外,也談到近年來備受關注的政府資料開放,政府若能提供基本的資訊與開放資料兩項公共服務,將能更符合不同民眾對於政府相關資訊或資料需求,此二者的連結與政府透明化究竟該到什麼程度則有待後續研究繼續探索。 / Government transparency not only provides the people with the ability to hold government accountable, but also serves to sustain trust in the government within a democratic system. Recently, the increasing popularity of information and communication technologies, have made the Internet an important link in the enforcement of government transparency. Previous studies on government transparency have mostly been concentrated on central governments. This research chooses instead to focus on local governments. This research aims to uncover the importance and the concepts of government transparency, the the fundamental dimensions of local government information transparency assessment framework, and the connection between government transparency and E-governance, from previous studies. After reviewing and integrating the literature, this study then constructs a framework for the assessment of Taiwan’s local government information transparency. Taiwan has recently undergone an extensive local government restructuring, thus this research has made the six special municipalities, which were most restructured, the objects of analysis. The special municipalities include, Taipei City, New Taipei City, Taoyuan City, Taichung City, Tainan City, and Kaohsiung City. The research utilizes content analysis methods and the indicator framework constructed, to assess the websites of the six municipal governments. Observations, on the level of transparency and on areas in need of improvement, were made. In short, the assessment framework of local government information transparency includes two aspects. The first is on basic information transparency with 10 indicators. The other is on fiscal information transparency with 33 indicators. It is important to note that since Taoyuan City had not been restructured into a special municipality by 2014, but data for financial transparency includes those for that year, this research would not include Taoyuan in the financial transparency assessments. In sum, the study finds that the transparency of six municipal government websites, is decent. However, there are some indicators can be improved. The study concludes that the governments should provide more complete information to the public, in order to satisfy the public’s demand for government data. These approaches will increase citizen’s rights in obtaining government related information. This research also suggests that the connection between government information transparency and open government data is a subject worthy of further study.
102

縣政府與民間溝通之研究嘉義縣政府對農民溝通之個案研究

林怡岑, Lin, Yi-Cen Unknown Date (has links)
各章要旨如下: 第一章是緒論:主要在說明研究的動機與目的:探討政令宣導的理論基礎,並依據前 人的文獻研究,提出本文的假設,以為研究的方向。 第二章是研究方法:採用社會調查法設計問卷抽樣選定嘉義縣梅山、義竹、太保、民 雄等鄉鎮三○二位農民訪問,並採卡方檢定、相關係數之簡單統計方法來分析。 第三章是調查結果:依分析資料來說明嘉義地區農民使用傳播媒介的習慣,出席村里 民大會的情形及對村里民大會的評價;接觸村里幹事的情形,及實例訪問結果得知農 民消息最先來源及與個人基本因素的關聯性。 第四章是結論:就本文資料調查結果予以檢討並提出各項建議事項,以供基層單位從 事政令宣導工作人員之參考。
103

台灣非政府組織參與世界衛生組織之研究

鍾京佑, Chung, Ching-yu Unknown Date (has links)
本文探討近數十年來非政府組織「為何」(why)在國際社會積極參與國際組織的各項議題,其興起的因素與相關的基礎理論。然而,由於世界衛生組織是一個以主權國家為會員組成的政府間組織,台灣至今還未能成為它的會員國;非政府組織「如何」(how)參與此一國際組織,本文從三個面向來進行分析,第一,非政府組織參與WHO的角色定位;第二,非政府組織對於國際政策諸如醫療、人道救援等的參與策略;第三,討論非政府組織在國際參與過程中與政府的關係;此外,並探討台灣非政府組織國際參與的機會與可能的挑戰。 就理論意義而言,學者將非政府組織與全球化的發展趨勢聯繫起來,關注於非政府組織如何在國際參與各項全球議題(Held & Mcgrew, 2002;Peck, 1998;Scholte, 2000)。就現有的非政府組織研究來看,學界少有將全球議題和國家、非政府組織相連結者(Weiss, 1999;Brown. et.al., 2000;CIVICUS, 1998;MS, 2000),此一研究缺口主要與它在國際政策層面的重要性未獲得密切注意有關。目前有若干學術著作把國家與非國家行動者合併在一起探討,Weiss & Gordenker (1996)在「非政府組織、聯合國及全球治理」(NGOs, The UN, & Global Governance)一書中,從UN與NGO的連結試圖解釋全球治理的問題;Fisher(1998)的「非政府組織與第三世界的政治發展」(NGOs and the Political Development of the Third World)一書探討的NGO與第三世界國家政治發展的關係。本文主要為了突顯NGO的參與對國家主導全球議題等鉅觀社會變遷的影響之外,並以中介角色來理解它與政府和政府間組織如聯合國、世界衛生組織的關連。 在資料蒐集與分析方面,台灣非政府組織在國際上從事醫療及人道救援有其長遠的歷史,然關於這方面的學術研究、討論,卻是近幾年才開始興起。本文採用質性研究的文獻檢閱、深度訪談和參與觀察等研究方法。對此一議題的思考、研究,透過搜集、閱讀以世界衛生組織為研究主題或相關的國內外期刊文章,釐清目前世界衛生組織研究領域的內容,以進一步確定計畫研究範圍、研究主軸與訪談對象。針對非政府組織部分的訪談對象,作者選擇了:台灣國際醫學聯盟等共18個民間團體以及2個政府機構做為研究訪談對象。 研究發現茲分為理論層面和實務層面兩方面對照說明: (一)關於非政府組織在國際參與的角色定位,指涉非政府組織在國際社會所扮演的是一種中介角色;還是第二軌道外交功能、或對政府間國際關係的輔助作用。究實而論,台灣非政府組織參與世界衛生組織之行動,其理論意涵意味著上述三種的角色功能,但本文研究發現政府偏好以動員方式鼓勵非政府組織去參與,而此種「動員式外交」活動究竟能夠收到多大的效果,不無爭議,容易造成台灣NGO在國際發展角色的曖昧不明,引發非政府組織角色定位的疑問。 (二)非政府組織在國際組織系統中並不具有政府的合法性,亦不具有治理上的權威,故而它對於國際事務的影響力,所憑藉的僅為一種策略途徑的運用。從台灣參與的個案,本文發現非政府組織除了運用協商談判的途徑,或與政府協商、或國際組織協商之外,國內非政府組織所運用的途徑,主要為倡議導向的途徑、策略聯盟的途徑以及訴諸直接服務的途徑。 (三)台灣非政府組織積極參與政府間國際組織,理論上可以與外交議題進行連結,因此政府與非政府組織在某些政策層面維持良好的互動。本研究發現台灣非政府組織與政府的互動情形,存在下列的問題:1、第二軌道外交價值觀認知之不同,政府急於加入WHO這種國際政府間組織,但大多NGO卻認為政府不應將外交當作唯一考量,希望能夠加強非政府組織實際參與的實質內涵;2、非政府組織與政府參與國際的方式缺乏共識,非政府組織不認同政府對外之參與模式,反而認為政府應該做好整合資源的工作,協助國內NGO從事國際活動,盡量讓NGO可以發揮各自領域之所長,而不只是經費補助而已;3、台灣NGO與政府的關係可區分為:收編、合作、互補和對抗等類型,其中若干非政府組織與政府傾向於一種合作型的「官民策略」(Government-NGO Participant Strategy),就加入世界衛生組織的目標而言,兩者維持相互依賴的關係。 / The paper attempts to explore related issue that Non-Governmental Organizations (NGOs) in Taiwan participating in the activities of ‘World Health Organization’ (WHO). In terms of literature review and theory approach, this paper examines why NGOs involved in global issue, and explores NGOs appearance cause and related basic theory. However, WHO is an inter-governmental organization composed of a number of member state, so far Taiwan couldn’t still be allowed to be a member of WHO. Based on qualitative research it also examines NGOs how to participate in such an intergovernmental organization, there are three main analyzing aspects. First, this paper intends to discuss the role and position of a civil organization concerning how to participate in WHO meeting and activities. Second, some of the NGOs discussed here directly provide strategies to attend international policy in WHO areas such as health, and human aid. Third, the diverse relations between NGOs and government institution may be formed with participating different processes of international action. Furthermore, we discuss the opportunities and limitations on participating actions of NGOs in Taiwan.
104

政府網站服務品質指標建構之研究

周思伶 Unknown Date (has links)
當政府機關開始大量的透過網路傳遞服務給民眾,政府迫切需要知道民眾對政府網站服務品質的認知評價為何。然而該如何衡量政府網站的服務品質至今仍沒有一個明確的方法。本論文旨在建構一套可以用來衡量政府網站服務品質的指標同時對政府網站服務品質提出相關的政策建議。本研究使用了線上問卷調查法與層級分析法,利用網路問卷線上調查了使用者對政府網站服務品質的評價,然後請專家利用層級分析法分析並計算出這些指標的相對權重。 本研究主要結果如下:(1).建構適合衡量台灣政府的網站服務品質指標,包含「設計性」、「易用性」、「可靠性」、「資訊品質」、「有用性」與「回應性」六大構面,而六大構面下共包含三十項指標;(2).實際調查台灣網路民眾對政府網站服務品質評價,發現民眾對政府網站服務品質的「有用性」相對評價最高,而對政府網站「回應性」的服務品質則是相對最不肯定;(3).請專家透過層級分析法對政府網站服務品質指標做出重要性權重排序,整體而言,專家給予「資訊品質」相對最高的權重,後依序是「有用性」、「回應性」、「可靠性」、「易用性」,而「設計性」則是專家排序中相對最不重視的;(4).比較專家與民眾對政府網站服務品質指標重要性與評價的差異,發現就評估構面而言,「資訊品質」與「回應性」是專家認為相對重要,但民眾基於使用經驗相對不肯定的指標,應該列為政府提昇網站服務品質優先改善的構面 基於上述研究發現,作者提出了隨時檢視資訊更新程度、替使用者重新編寫資訊與強化政府網站的回應能力等三點研究建議,以期待徹底提昇政府網站的服務品質。 / As government organizations have increasingly provided services to the public via Internet, e-government websites have demanded acute understanding of how the users perceived the service quality. However concerning it is not clear how the e-service quality of e-government websites can be measured. This thesis aims to construct the indicators to evaluate e-service quality of e-government websites and propose management suggestions to government. The research methods of this thesis include an online survey and Analytic Hierarchy Process (AHP). A survey was conducted with online users being asked to evaluate the e-service quality of e-government websites. Then AHP was applied to analysis and compute the weights of these indicators from the experts. The key findings are: First, Design, Usability, Reliability, Information Quality, Usefulness, and Responsiveness are key dimensions of e-service quality of e-government in Taiwan. Second, most of the online users are satisfied with the Usefulness of e-government websites in Taiwan, but they are not satisfied with the Responsiveness of e-government websites in Taiwan. Third, for the evaluation aspects, the sequence of importance for the e-service quality of e-government websites in Taiwan is Information Quality, Usefulness, Responsiveness, Reliability, Usability and Design. Among them, the domain experts think Information Quality and Responsiveness are relatively important aspects of e-service quality of e-government websites in Taiwan. However, general online users are not satisfied with these two aspects. So these two aspects should be listed on the top priority for improvement straight away. Based on the research findings, the author proposes three policy suggestions to improve the websites in Taiwan’s government. First, keep the information on the government websites most updated. Second, improve the information readability for online users. Finally enhance the responsiveness of government websites.
105

政府資料開放關鍵成功因素架構之建構- 以新北市政府資料開放成效為例 / Constructing critical success factors framework for open government data- a case study of open government data implementation in New Taipei City

賴盈霖, Lai, Ying-Lin Unknown Date (has links)
政府資料開放(Open Government Data, OGD)已成為全球電子治理趨勢之一,其帶來開放透明、參與和創新的潛在價值。資料開放幾乎己經是一種不可抵抗的趨勢,資料開放行動不應僅有中央視角,更應緊密聯結於城市規劃,以用於解決城市問題。地方政府推動資料開放政策仍面臨眾多挑戰,採取的行動策略會影響政策推展。為了順利推動並減少阻礙,找出影響地方政府在推動資料開放的關鍵成功因素,是目前地方政府首要思考的課題。 是以本研究旨在瞭解政府資料開放政策之成功因素,建構地方政府資料開放之關鍵成功因素架構雛型。新北市由於其在系統整合的經驗以及資料釋出態度的轉變,故本研究以新北市作為個案,以實務觀點與經驗更為適切地提出政府資料開放之關鍵成功因素架構。藉由文獻回顧國內外影響政府資料開放的因素,建立政府資料開放關鍵成功因素的初步架構,並以深度訪談方式瞭解新北市政府資料開放政策脈絡,蒐集受訪者對於政府資料開放關鍵成功因素之建議,以此為基礎進行架構的修正。最終本研究提出以政策環境基礎作為支持的政府資料開放循環流程,該流程包括資料開放計畫、資料開放準備、資料開放、資料使用、回饋與檢討等5個階段。針對政府資料開放循環流程中不同階段的目標,每階段下有各自相對應的關鍵因素,共計28項因素的政府資料開放關鍵成功因素架構,並針對各項關鍵因素提出之說明與建議,提供地方政府推動資料開放政策之參考。 基於前述研究過程與訪談結果,本研究發現新北市政府推動仍面臨許多挑戰,影響資料開放所帶來的成效不清。這些挑戰來自於政策路徑與規劃、組織管理以及民間溝通與聯結面向,彼此間相互有所關聯,也反映出所需強化之關鍵成功因素。本研究也從新北市推動經驗,提出對地方政府強化資料開放政策之建議,並給予後續研究發展的相關建議。 / Open Government Data (OGD) has become one of the main tendencies for E-governance in the world. OGD offers tremendous potential value for transparency, participation and innovation. Open data has almost become an inexorable trend. In addition, Open data initiatives are not only for central government but also local government, and it should be closely linked with city planning and used to solve city issues. However, local government faces many challenges in open data initiatives. Due to the influence on policy implementation from adopting strategies, it is important for local government to find out Critical Success Factors (CSFs) for open data initiatives in order to promote open data initiatives and remove barriers. This article presents a case study of the open data initiatives in the New Taipei City area, where the government has experience with system integration and the rapid release of open data. The main purpose of the research is to explore the phenomenon of empowering through open data at the local level and propose a holistic framework of CSFs for open data which assist the local government identifies the key issues. By reviewing related literatures and conducting interviews, the study proposed a framework of CSFs for open data with five stages (in terms of planning, readiness, disclosure, use and feedback) and resulted in a list of 28 success factors. The ranking of the success factors is taken into account by the order in which they are presented, mapped onto the Open Data Process. Also, the list of success factors might be helpful for local government to have an indication of what they should focus on. Based on the interviews, there are still some barriers need to be overcome and the results of open data remain unclear in New Taipei City. These challenges come from three major facets: policy roadmap, organizational management and civic communication. Besides, these challenges correlate with each other, and they also reflect on the necessity of strengthen CSFs by local government. Based on the experiences from New Taipei City, the final section of the study provides ways of advancing the open data initiatives with recommendations and researcher reflexivity.
106

中央與地方政府關係之歷史檢視與改革之道

秦書彥, Chin, Shu-Yan Unknown Date (has links)
No description available.
107

政府採購法對非營利組織的影響

李衍儒 Unknown Date (has links)
政府採購法自民國八十八年五月二十七日起正式施行後,依據政府採購法第四條之規定:「法人或團體接受機關補助辦理採購,其補助金額占採購金額半數以上,且補助金額在公告金額以上者,適用本法之規定,並應受該機關之監督。」直接衝擊了原本財務不甚寬裕的非營利組織,不僅增加了行政程序的繁複,更因為該領域採購專業人才之尋覓不易,造成非營利組織在實務運作上的困擾。是以,非營利組織之採購行為應有何種配套與管理規範。 在過去有關非營利組織採購的問題,原非政府採購相關法令所規範之範疇,一直較少有人去深入研究探討。因此,關於非營利組織採購之行為,常等同於私部門之採購行為,一般較少討論。本研究主要是以非營利組織及政府採購制度為研究之對象,探討非營利組織的各種型態與其採購行為所受採購法之羈束,並從非營利組織在法制應有何種建構之角度,以及政府採購法立法之本旨,來分析非營利組織採購行為之適當規制。由於非營利組織之採購行為係屬於採購法中較為特殊之規範,所以本研究除了探討相關之法令規定,以及政府採購法對非營利組織,採購行為造成之影響外,並對非營利組織及公部門進行訪談與調查,以期深入瞭解非營利組織應否建立適當法制規範,及政府採購法對非營利組織之採購行為,是否應建立一套完整的相關配套措施。 本研究係採「質的研究方法」,包括「文獻探討法」、「個案研究法」。為考量本研究之定位與研究者能力所及之範圍,本研究主要採行「個案研究法」,以評估政府機關在民國八十八年所實施的政府採購法,對其非營利組織運作之影響。本研究的母群體可分為二組:第一組係以非營利組織為研究對象,包括兒童福利、老人福利、身心障礙、婦女家庭福利等公益性組織,作為本組之研究個案,藉以對照比較政府機關採購單位之間的差異。第二組是以政府機關採購單位,如考試院、考選部、銓敘部、僑委會、行政院人事行政局、台北市政府捷運工程局、台北市立陽明教養院、行政院國軍退除役官兵輔導委員會及其所屬台北、台中、高雄榮民總醫院等機關之採購業務單位,為本研究選取之研究對象。 研究者首先深入訪談各機關政府採購之主要業務承辦人員,以深入瞭解各機關執行政府採購業務的實務,並經由受訪者的同意,參考各該機關於民國八十八年實施政府採購法之後的實際資料,藉由這些資料的檢閱,以明白本研究之若干重要面向;而後,研究者依據主要研究問題設計問卷,對各機關採購業務承辦人員及非營利組織發放,使以剖析政府採購法實施之後的各種影響並表達其不同的看法。對於所選取之各機關採購單位承辦人員,以普查方式選取全部適當樣本發放問卷,並就願意配合訪談者進行深度訪談;對於非營利組織,研究者則分兩階段,第一階段利用台灣公益資訊中心所登錄之公益組織發放問卷,第二階段則就回應性佳且具代表性之非營利組織進行訪談。 在現實生活中,許多行為雖然應受到法令的約束,但是,其是否符合普遍存在的正義與真理卻是值得去探究的。所以本研究係站在學術應用的角度分析,探討非營利組織之採購行為。尤其是從法規制度方面來看,現存法制規範中對非營利組織並無特別立法,而對於非營利組織之租稅問題亦疊生爭議,而政府採購法第四條之訂定,卻間接衝擊了非營利組織,雖然法令之制訂必有其背後之真正意義,但是如何落實法令之規定、如何找出最佳化之狀況,甚至於回過頭來思考此種法令限制是否真的必要,都是本研究所加以探討的。
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WTO政府採購協定市場開放談判之進展與前景 / The development and future of the market access negotiation of the agreement on government procurement under the WTO

曾大川 Unknown Date (has links)
WTO政府採購協定(Agreement on Government Procurement, GPA)之談判進展深受各界關注,依據GPA第24條第7項(b)(c)款之規定,各會員自1997年展開內建談判,其中包括協定文字之修正與市場開放談判兩大層面。本文以市場開放談判為主要觀察面向,透過談判資料之整理,發現自2004年談判正式展開以來,會員之間針對談判定位與方向始終難以凝聚共識,使整體談判停滯不前;此外,本文以美國與加拿大為個案,分析其在談判過程提出之要求與回應清單,發現其新增適用GPA之內容相當有限,佐證談判停滯之現象。本文認為談判裹足不前的原因可能有三方面,分別是政府採購協定之談判利益與其他WTO協定之優惠無法互換、GPA會員未開放足夠誘因之新市場、各會員普遍受到保護產業政策與政治因素之掣肘。 今(2010)年2月份,美國與加拿大雙方簽署政府採購協定,互惠開放部分政府採購市場納入協定適用範圍內,使WTO秘書長與許多會員期盼其對整體談判動能有所助益。本文檢視該協定後認為其對GPA市場開放談判可能無法產生實質幫助,不過其所彰顯之指標性意義卻不容忽視。市場開放談判以達成多邊化為目標之一,然而面對談判之阻礙,本文最後提出鼓勵會員重行推動透明化協定之談判,或許對於達成GPA的多邊化仍有其價值。 / The “built in” negotiation of the Agreement on Government Procurement (GPA), pursuant to Article XXIV:7 (b) & (c) of the GPA, includes two folds of negotiations: amendment of the text of the GPA and market access negotiation/coverage negotiation. This thesis mainly observes market access negotiation and concludes from relevant material that it is stalled due to absent consensus among members of the GPA on goals and directions of the negotiation. The thesis further demonstrates the impasse of the negotiation from limited expansion of coverage committed by the United States of America and Canada under the GPA. The thesis suggests three reasons behind the stalled market access negotiation: the coverage committed under the GPA cannot exchange for concessions under other WTO agreements; no substantial coverage has been expanded by existing members to motivate overall expansion of the GPA; the burden of protective industry policies and associated political pressures within each members of the GPA. The Unites States and Canada has concluded an Agreement on Government Procurement earlier this year (2010) in which it allows further expansion of coverage under the GPA on a reciprocal basis. After the conclusion of such Agreement, several members of the GPA and the Director-General of the WTO welcomed such development and expected new momentum of the negotiation shall be aroused. However, in view of the coverage committed in the Agreement, the thesis suggests it could be of little help to the negotiation in a substantial way, but the emblematic effect it might have on other members of the GPA is still worth noticing. In light of the current situation, the thesis finally provides that there might be merit to encourage members of the GPA to re-negotiate Transparency Agreement on Government Procurement in order to multilateralize the GPA.
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從電子化政府到行動政府: 台北市里長使用市長信箱與1999市民熱線之研究 / From e-government to m-government: li-chiefs' usage of Taipei City mayor’s e-mail box and 1999 citizen hotline

曾健銓, Tseng, Chien Chuan Unknown Date (has links)
在電子化政府的架構下,民眾最重要的數位意見反映管道可謂是民意電子信箱,然而近年全球許多城市開始建制市民熱線系統,讓民眾得以透過電話向政府反映意見,使整個互動介面更為接近「行動政府」的概念,而在台灣的行政系絡下,「村里長」扮演政府機關與一般民眾互動的中介角色,本研究嘗試了解電子信箱與市民熱線這兩項原意用於促進「直接民主」的意見反應管道,對於村里長的工作產生何種影響,並探討村里長使用電子信箱與市民熱線的情況,以及影響他們對這兩項管道滿意認同的變數。 本研究以台北市里長及台北市市長信箱與1999市民熱線為主要標的,透過量化與質化方法的實證資料,主要發現結果包括:(1)台北市里長較常使用市民熱線,較少使用市長信箱;(2)資訊能力、對案件的時效性要求、問題難度與複雜性將影響村里長選擇市長信箱或市民熱線進行意見反映;(3)市長信箱與市民熱線對里長的正面影響包括解決村里民問題、減少工作負擔、提昇服務時效性、減少人情壓力、可有書面或電子資料備查,作為服務表現的基礎;負面影響則包括受申訴的機會增加、村里長工作有被管道取代的危機;(4)服務品質構面的「資訊可信度」、「問題解決程度」及「易用性」,有用性構面中的「解決里民問題」與「有助工作程度」五個變數對管道的滿意度有正向的影響。 本研究根據研究發現,提出三點實務建議:(1)重視「管道問題適用性」之宣傳;(2)促進村里長與意見反映管道結合的服務綜效;(3)思考管道如何對市民產生「有用性」,以提昇公共接觸效果。 / Under the framework of E-government, e-mail is the most important response channel for citizens to interact with governments. However, many cities around the world start to build citizen hotline systems, allowing people reflect their ideas and suggestions via phone. This fact reveals the opportunities of Mobile Government. In Taiwan, Li-chiefs simultaneously reflect residents’ opinions and help delivery public services. The author tries to figure out (1) how Taipei City Mayor’s E-mail Box and 1999 Citizen Hotline affect the daily works of Li-chiefs; (2) their usage of these two response channels, and (3) what variables might affect Li-chiefs’ satisfaction toward e-mail and citizen hotlines. The study uses Taipei City Mayor’s E-mail Box and Taipei 1999 Citizen Hotline as case examples, and collects both qualitative and quantitative empirical data. The author finds that: (1) The Li-chiefs in Taipei use Taipei 1999 Citizen Hotline more frequently than City Mayor’s E-mail. (2) Information literacy, timeliness and task complexity will affect Li-chiefs’ motives to reflect suggestions via e-mail or citizen hotline. (3) Li-chiefs can use these two channels to solve problems and enhance timeliness. On the other hand, the response channels allow citizens to complain to Li-chiefs more easily, and the positions of Li-chiefs might be replaced by the two channels; and (4) information reliability, problem solving ability, ease of use, the effect of solving citizens’ problems, and helping Li-chiefs’ jobs will positively affect the satisfaction of the channels. Based on the finding, the author suggests the government should: (1) emphasize the “appropriate or right questions” when prompting the channels; (2) teach Li-chiefs how to use response channels well to create synergy; and (3) rethink how response channels produce usefulness for citizens.
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政府網站資訊公開的委託代理分析 / A principal-agent analysis of government websites information disclosure

羅晉, Lo, Chin Unknown Date (has links)
近年來,國際間政府推動資訊公開蔚為風潮,伴隨著資訊通信科技的發展,電子化政府和政府網站更普遍被各界視為一個低成本且高效率的透明化途徑。台灣的政府網站長期受到國際間高度評價,在發展中國家更是名列前茅。然而,既有的研究與調查大多數僅片面側重於政府供給面的探究,通常以化約且可標準化的指標來評鑑特定政府網站的介面資訊功能。相形之下,鮮少有關注民眾的需求認知、機關政策執行以及網站內容評估等較全面的研究成果供參。因而無法更深入地釐清政府網站、法制和政策執行績效不彰等困境與透明化治理之間的關聯。 在委託代理理論的運用之下,本研究兼顧政府治理中委託方民眾的認知以及代理方政府機關的經驗與成效。目的在於釐清網站資訊公開供給和需求的現況與問題,並更具體地檢證政府網站資訊公開對機關施政資訊揭露、績效衡量和政府課責的影響。爰此,研究者參與多項網站資訊公開相關研究,以蒐集多元化次級資料,包括:量化的網路民眾問卷調查,各級機關的跨年度問卷調查,機關網站內容評估比較,以及質性的個別訪談、焦點團體座談。藉由理論聚焦與多重研究方法的交叉檢證分析,以達研究綜效。 研究結果分為網站資訊公開對政府施政資訊揭露,施政績效衡量,以及政府課責的影響三個部分來討論。首先,相較於法制,網站資訊公開更有助於揭露政府施政資訊,特別是網站資訊公開實施過程可呈現出政府治理內、外部的多重代理關係及代理問題,甚至可緩和部分的代理問題。其次,網站資訊公開可具體地呈現並衡量施政績效,以因應傳統官僚體系內各層代理績效難以衡量的困境。但囿於目前整體制度缺乏績效誘因設計,而限制了此效益。最後,因整體資訊公開績效制度的匱乏,也使得網站資訊公開對政府課責的效益備受限制。 整體而言,本研究揭示了代理理論應用於政府治理的價值,並檢證政府資訊公開、績效和課責等三項治理要件的關聯。研究成果可彌補實務與研究的落差,並對相關文獻做出貢獻。 / In recent years, governments from around the world have adopted Freedom of Information Act to increase transparency in their governance. With advancements in information and communication technologies (ICTs), e-Government has been seen as a cost-effective and possible mean to promote openness and transparency. Taiwan’s efforts to develop e-Government services have been well-recognized; especially, have made remarkable advantages among developing countries. Nevertheless, most of the existing researches in evaluating e-Government service are based on supply-side indicators and often assess websites alone; as yet, little information is available on the demand aspect of e-Government. The paper aims to explore the potential and practice of government website information disclosure in terms of the perspective of end user and government agencies. The results show the significance of three aspects in information disclosure of Taiwanese government websites through the application of quantitative and qualitative methodology, including self-administered questionnaire, website evaluation, individual interview, and focus group interview. First, government website information disclosure benefits the revelation of government information, manifestation of multi-agent relationships in internal and external governance of government, and alleviation of partial ageny problems. Second, government website information disclosure enhances revealing and measuring the performance of government agencies; nevertheless, in which the effectiveness is limited due to the absence of institutional incentives. Third, under the circumstances of unsound institution, the effectiveness of accountability has difficulties to be thoroughly realized through government website information disclosure. In sum, the finding contributes to a valuable reference for other countries in implementing information transparency of e-Government, and has significant implications for policy makers, government agencies, and system designers.

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