Samverkan inom psykiatri/socialpsykiatri inbegriper organisationer och de professionella roller som utgår ifrån olika lagar och riktlinjer, organisatoriska strukturer samt teoretiska och professionella grunder. Syftet med denna studie är att ge en bild av hur en kommunal socialnämnd och en lokal psykiatrisk verksamhet kan arbeta med en långsiktig strategi för samverkan. Denna fallstudie granskar samverkan mellan psykiatrin och socialtjänsten i en kommun i Stockholms län. Ansatsen är organisationsteoretisk och belyser de strukturer och processer som samverkan innebär. De organisationer som berörs tillhör olika administrativa och politiska sektorer inom landsting respektive kommun och innefattar olika professionella inriktningar såsom läkare, socialsekreterare, sjuksköterskor, psykologer, kuratorer, arbetsterapeuter, boendestödjare, mentalskötare m.fl. Fallstudien omfattar dels en dokumentationsstudie över avtal och rutiner för samverkan, utvärderingar och andra typer av dokumentation samt en intervjustudie av personer med olika professionella roller inom respektive organisation. Resultaten visar att framgångsrik samverkan bygger på klara strukturer utifrån mandat från respektive organisations ledning samt processinriktade faktorer, framför allt behovet av gemensamma "arenor" som stöd till de direkta kontakter som behöver tas i arbetet med individuella patienter och klienter. / Collaboration in the area of mental health involves organizations and professional roles with their basis in differing laws and guidelines, organizational structures and theoretical and professional foundations. The aim of this study is to examine the structures and processes involved in collaboration between the social service and providers of psychiatric care. Drawing on organizational theory concerning the nature of collaboration and factors which can hinder or assist successful collaboration, a case study has been constructed examining collaboration between a local psychiatric clinic in the region of Stockholm and the social service in a local community. The organizations concerned belong to different administrative and political sectors and involve professionals with various specialties such as psychiatrists, social welfare secretaries, nurses, psychologists, counsellors, occupational therapists and others. A study of formal agreements and routines for collaboration, evaluations and other forms of documentation, in combination with an interview study of persons with different professional roles in each respective organization, reveals the importance of a commitment to support collaboration from the management of each organization and the systematic creation and upholdning of meeting places for the various professions in order to support and facilitate cooperation concerning individual clients and patients.

Social media usage in the B2B sector is increasing at a slower rate than B2C and the research literature sends a unanimous message; B2B firms would benefit in multiple ways using social media as a tool when establishing and entertaining business relationships. The concept of trust is proved to be of great importance in the construction of these relationships. With guidance of this thesis’ practical contribution,the model The Hourglass of Trust, displaying three categories of trust; creation, maintenance and destruction, this thesis will simultaneously highlight the theoretical contribution: aspects affecting trust, as well as the managerial contribution: aid B2B insocial media strategy planning for improved opportunities to build better business relationships on social media. A key finding and theoretical contribution, is the activity of switching channels from social media to other marketing channels such as email. Some B2B marketers use social media only as a storefront, a one-way promotion tool to create trust in order to reach an audience, create leads, stimulate interest or in the initial contact with another firm and then switch to the usage of other channels like email once the relationship has moved past the trust creation category. This finding is of particular interest since Sweden is a country built upon social trust and has a high social media penetration which may beviewed as counter intuitive when social media is used as a one-way-communication channel such as a storefront. B2B marketers in the empirical findings view social mediain a more positive light than earlier research, stating it is a powerful tool for building long-term business relationships. A second key finding is that personal values are associated with trust creation and trust maintenance in B2B, turning the spotlight from inter-organizational to interpersonal trust. Future research is encouraged to explore the reason for the switching of channels in B2B SMEs in Sweden as well as further explore the concept of trust in a B2B social media context testing the proposed model, The Hourglass of Trust (Fig. 2). / Användande av sociala medier inom B2B-sektorn ökar i lägre takt än inom B2C och forskningslitteraturens bidrag är unisont; B2B-företag skulle gynnas av att använda sociala medier som verktyg på flera sätt när de etablerar och underhåller affärsrelationer. Konceptet förtroende visar sig ha stor betydelse för att bygga affärsrelationer. Med ledning av uppsatsens praktiska bidrag, modellen The Hourglassof Trust (Fig. 2), som illustrerar tre kategorier av förtroende; skapande, underhåll och förstörelse, belyses uppsatsens teoretiska bidrag; aspekter som påverkar förtroende. Aspekterna kan bidra till den strategiska planeringen av B2B-marknadsföring i sociala medier och öka möjligheten att bygga bättre affärsrelationer. Ett huvudfynd och teoretiskt bidrag handlar om hur företag byter kanal från sociala medier till andra marknadsföringskanaler såsom mail. En del B2B-marknadsförare använder sociala medier enbart som ett skyltfönster, ett enkelriktat marknadsföringsverktyg för att skapa förtroende genom att nå ut, skapa leads, stimulera intresse eller endast i den inledande kontakten med ett annat företag för att sedan byta kanal och använda till exempel mail istället när relationen tagit sig förbi kategorinskapande av förtroende. Detta fynd är av särskilt intresse då Sverige som land bygger på socialt förtroende där sociala medier även har ett stort genomslag vilket gör att det kan betraktas som motsägelsefullt då sociala medier används som en kanal för envägskommunikation, likt ett skyltfönster. De empiriska resultaten visar att B2B-marknadsförares attityder är mer positiva till sociala medier än tidigare forskning visat och anser att det är ett kraftfullt kostnadseffektivt verktyg för att bygga långsiktiga i affärsrelationer. Ett andra huvudfynd är att personliga värderingar associeras med att skapa och underhålla förtroende i företagsrelationer, vilket vänder strålkastarljuset från interorganisatoriskt förtroende till interpersonellt förtroende. Vidare forskning uppmuntras att undersöka orsaken till att svenska B2B SMEs byter kanaler samt vidare undersöka B2B-förtroendet på sociala medier med hjälp av Hourglass of trust.

Globalization and the surge of competition across industries forced companies to improve their supply chain capabilities to serve their customers efficiently and effectively. Due to this fact, businesses are no longer capable of handling all supply chain operations without collaboration and coordination with other firms. One of the key obstacles to coordination is the lack of information sharing and trust between firms since they view information as a sensitive asset. Digital technologies like blockchain, with its inherited features, have the capability to facilitate real-time information sharing, solve trust issues, and improve end-to-end visibility across the supply chain. This licentiate thesis highlights the impact of multiple aspects of information sharing on the bullwhip effect mitigation and explores the potential of blockchain technology as a new coordination mechanism for reducing information distortions, enhancing trust, and orchestrating decision making. Three research papers have been produced within this context and are appended to the thesis. Paper A presents an information sharing-based blockchain architecture to mitigate the bullwhip effect in service supply chains. Paper B aims to explores the literature in terms of using multiple aspects of information sharing to lessen the bullwhip effect. Finally, Paper C introduces an agent-based modeling and simulation approach for two aspects of information sharing: “what to share” and “how to share.” The results show that blockchain technology does provide a significant solution to trust-based issues and information sharing visibility considering the bullwhip effect mitigation. The results also provide a guide for supply chain managers to achieve better coordination and serve as a roadmap for supply chain researchers.

Konkurrensen på marknaden blir allt tuffare och i takt med detta blir kundperspektivet en allt viktigare framgångsfaktor. Syftet med denna rapport är därför att undersöka och fördjupa förståelsen för hur företag inom vitvarubranschen använder sig av användarinvolvering i produktutvecklingsprocessens olika faser. Dessutom ska det skapas en förståelse för vad detta ger för effekter för företaget samt hur de använder och sprider kunskap från involveringen av konsumenter. Forskningsfrågorna besvarades genom en djupgående litteraturstudie för sedan att bygga upp en teoretisk referensram och därigenom få en uppfattning av rådande teorier och metoder som används vid kundinvolvering. Detta jämfördes sedan med en semistrukturerad intervjustudie där kundinvolvering inom vitvarubranschen undersökts. Respondenterna som deltog i intervjustudien var anställda hos Electrolux, ett internationellt företag som arbetar med vitvaruprodukter. Studien visar att det finns olika åsikter kring kundinvolvering vad gäller i vilka faser konsumenten ska involveras i processen och i vilken grad involveringen ska ske. Resultatet visade att de metoder som används för att integrera användare i produktutvecklingen huvudsakligen används i informationssyfte för att skapa en förståelse och kunskap om konsumentens användande av produkten, som sedan kan användas av produktutvecklarna. Att involvera konsumenter i arbetet ansågs främst ha positiva effekter, men att det fanns vissa svårigheter som var viktiga att ta hänsyn till för att nå ett önskat och användbart resultat. Dessutom visar studien att tvärfunktionella samarbeten bidrar till enklare kommunikation och informationshantering eftersom flera olika funktioner är med under hela produktutvecklingsprocessen. / The competition in the market is getting far more resilient, hence, the customer perspective becomes an increasingly important success factor. The purpose of this report is, therefore, to investigate and immerse the understanding of how companies in the home appliance industry implement customer involvement in the different phases of the product development process. In addition, an understanding of how customer involvement will affect the company and how they use and spread the knowledge from these implementations will be created. The research questions were answered through an in-depth literature study to create a theoretical framework and therefore gain an understanding of prevailing theories and methods used in customer involvement. This was subsequently compared with a semi-structured interview study in which customer involvement in the home appliances industry was investigated. The respondents who participated in the interview study worked at Electrolux, an international company in the home appliance industry. The study shows that there are different opinions about customer involvement regarding the phases in which the consumer should be involved in the process and to what extent the integration should take place. The results of this research indicate that the methods used to integrate users in the product development process are mainly for informational purposes, to create an understanding and knowledge of the consumer's use of the product. This knowledge could later on can be used by the product developers. Involving consumers in the process was considered to have positive effects, however there were some difficulties that were important to take into account in order to achieve a desired and useful result. The study also shows that cross-functional teams could contribute to easier communication and information management since many different functions are involved throughout the product development process.

The growing demand for commerce has disrupted the market's supply chains. To manage the customer demands, contracting a third-party logistics (3PL) can help make the chain more resource efficient. Actions such as implementing sustainable technology and IT infrastructure are important to invest in. This can make a positive impact on operational performance and financial indicators. However, it is unclear what motivates clients to sign on more sustainable technical solutions inside a logistics warehouse. The creation of a warehouse takes years, which requires a forefront strategy and technical solutions with multiple attributes. By evaluating key performance indicators (KPIs) that are important for both clients and 3PL, a co-align strategy for a sustainable competitive advantage can materialize. This by creating a sustainable balanced scorecard (SBSC) and from those evaluating attributes required by the technology and IT infrastructure. The purpose of this master's thesis is to identify the attributes required from the technology and IT infrastructure by the clients of a 3PL for their technical solution inside the warehouses. To be a sustainable logistic service provider requires a client with a sustainability mindset. Sustainable initiatives are only interesting if there is a guarantee of return on investment. The priority for clients is the operational activities – a direct value for the end customer. One challenge is that the clients do not have insight into what sustainable indicators to use inside the warehouses. Providing a sustainable strategy for the warehouses is identified as the logistic service provider's responsibility. A number (39) of KPIs were identified as important when evaluating the previous strategy at a case company and interviewing 11 respondents. All respondents were clients of a 3PL, working at a 3PL, or suppliers to a 3PL. An additional feature to the known framework of SBSC was developed by the author, named "attribute aiding". With the additional feature of "attribute aiding", additional (22) attributes from technology and IT infrastructure could be identified from the created SBSC. Future research can evaluate how accurate this procedure is. Practical implications are that the future technology and IT infrastructure will require abilities to show and act depending on when it is most beneficial to be resource-efficient or cost-efficient. What can be done inside the warehouses are adding services to the client's business, showing transparency and secure control over the operations, acting with ergonomic considerations, and improving the partnership. / Den växande efterfrågan på handel har stört marknadens leveranskedjor. För att hantera kundernas krav kan kontraktering av en tredjepartslogistikpartner (3PL) hjälpa till att göra kedjan resurseffektiv. Åtgärder som att implementera hållbar teknik och IT-infrastruktur är viktigt att investera i eftersom det har en positiv inverkan på det operativa resultatet och de finansiella indikatorerna. Det är dock oklart vad som motiverar kunderna att teckna mer hållbara tekniska lösningar i ett logistiklager. Skapandet av ett lager tar år, vilket kräver strategi och tekniska lösningar i framkant med flera olika egenskaper. Genom att utvärdera resultatindikatorer (KPI:er) som är viktiga för både kunder och 3PL, kan en samordnad strategi med en hållbar konkurrensfördel skapas. Detta genom att konstruera ett hållbart balanserat styrkort (SBSC) och utifrån det utvärdera egenskaper/krav för teknik och IT-infrastruktur. Syftet med detta examensarbete är att identifiera vilka egenskaper hos teknologi och IT-infrastruktur som kunderna kräver av en 3PL i de tekniska lösningarna för lagren. För att vara en leverantör av hållbara logistiktjänster krävs en kund med ett hållbarhetstänk. Den viktigaste anledningen för hållbara initiativ är att de ger en positiv avkastning. Prioriteringen för kunderna är den operativa verksamheten – ett direkt värde för slutkunden. En utmaning är att kunder inte har insikten att exemplifiera vilka hållbarhetsindikatorer de vill fokusera på i lagren. En hållbarhetsstrategi för lagren anses vara leverantörens ansvar. Ett antal (39) nyckeltal identifierades som viktiga mått när strategin hos ett case-företag utvärderades och 11 respondenter intervjuades. Respondenterna var alla kunder till en 3PL, arbetar med 3PL eller är leverantörer till en 3PL. En ytterligare funktion till det kända ramverket för SBSC utvecklades av författaren, kallat "Attribut". Med den extra funktionen "Attribut" kunde 22 egenskaper från teknik och IT-infrastruktur identifieras. Framtida forskning får utvärdera hur exakt denna procedur är. Praktiska implikationer är att den framtida tekniken och IT-infrastrukturen kommer att kräva förmåga att bevisa och agera efter när det är mest fördelaktigt att vara resurseffektiv eller kostnadseffektiv. Det som kan göras inne i lagren är att tillföra tjänster till kundens verksamhet, att visa transparens och kontroll över kedjan, agera mer ergonomiskt och att förbättra partnerskapet.

Rural communities have engaged in the governance and management of forest resources by developing institutions that prevent overexploitation of common-pool resources and maintain the basis of their livelihoods. Effective community forestry relies on several conditions, including secure tenure rights, an enabling regulatory framework, strong governance, and sufficient knowledge. Worldwide, customary community forests have gained legal recognition in the wake of tenure reforms with the expectation that this formalization would enhance tenure security. In Thailand, the Royal Forest Department (RFD) began in 2000 to legally recognize community forests and share formal rights and responsibilities with communities through a national co-management program. This program was further expanded to support the development of community forest networks. The RFD could not provide extension services to approximately 10,000 community forests and aimed to improve the information sharing among communities. The objective of this dissertation was to investigate whether both program elements, i.e. forest tenure formalization and community forest networking, could provide better conditions for community forests. It was of particular interest whether the formalization could enhance the security of tenure rights, which could affect the willingness of communities to invest in forest conservation. The intervention to enhance inter-communal networks is of particular relevance for the international community due to its uniqueness. A diverse set of methodological approaches was required to address each objective. A quasi- experimental design was used to analyze the effect of community forest management on deforestation and the impact of the subsequent formalization based on statistical matching and panel data analyses. Comparative case studies were investigated subsequently to better understand the relationships between formalization, tenure security, forest-related conflicts, and deforestation. Social network modeling was used to analyze how networking organizations affected the flow of information between communities. The findings indicated that community in Thailand have effectively protected their forests even before receiving legal recognition. The formalization procedure has improved the relationship between communities and RFD officials but it has not enhanced their ability to prevent forest encroachment as support from the State has been insufficient in the case of tenure conflicts. In the absence of state-led extension services, established networking organizations enabled communities to provide mutual support as indicated by the enhanced inter-communal flow of information on a provincial level. However, networking organizations still depended on external funding and support during their initial establishment. The co-sharing of forest tenure rights and responsibilities between communities and the RFD might have helped to build trust and acceptance. This study has, however, confirmed that formalization can only provide limited benefits to forest-managing communities if they remain unprotected from forest encroachment because their formal tenure rights are not being enforced. Thus, communities might become disillusioned if their rights are not protected against more powerful actors. The community forest networks have the potential to increase the political influence of these communities while also enhancing their capacity to share and develop new knowledge. However, communities require more financial resources as their responsibilities increase while their ability to generate financial returns remains legally limited. Thus, the regulatory framework can be changed to balance communal rights and responsibilities or expanded by developing financing mechanisms to fund community-based conservation activities, such as forest patrols and fire prevention measures.:Acknowledgements Summary List of Figures List of Tables 1 Enabling effective community forestry 1.1 Potential outcomes of community forestry 1.2 Conditions for effective community forestry 1.3 Policy interventions in Asia’s community forests 2 Justification and objectives 2.1 Impact of formalization on tenure security and local institutions 2.2 Impact of registration on forest loss 2.3 Impact of network administration organization on information-sharing 3 The history of community-based forest management models in Thailand 3.1 Expansion of state control over forestland 3.2 Forest Village Programs 3.3 Community forestry discourse 3.4 Community Forest Program 3.5 Conclusions 4 Designing impact evaluations for policy interventions 4.1 Quantitative impact evaluation 4.2 Qualitative impact evaluation 4.3 Social network analysis 5 The impact of community forest formalization on tenure security and forest co- management in Thailand 5.1 Abstract 5.2 Introduction 5.3 Background 5.4 Methodology 5.5 Results 5.6 Discussion 5.7 Conclusion 6 Community-based forest management moderates impact of deforestation pressure regardless of formalization in Thailand 6.1 Abstract 6.2 Introduction 6.3 Methodology 6.4 Results 6.5 Discussion 6.6 Conclusion 7 Network administrators facilitate information sharing among communal forest organizations in Thailand 7.1 Abstract 7.2 Introduction 7.3 Methodology 7.4 Results 7.5 Discussion 7.6 Conclusion 8 Synthesis, implications and outlook 8.1 Synthesis of key results 8.2 Policy implications 8.3 Future research 8.4 Critical reflections on research methodology Supplementary material for Chapter 6 Supplementary material for Chapter 7 References Supplementary material

Les collaborations interorganisationnelles apparaissent de plus en plus incontournables pour s’attaquer concrètement, et avec quelques chances de résultats, à nos problèmes et défis collectifs les plus importants, que ce soit dans les domaines de l’environnement, de la santé ou de la sécurité publique. Ces initiatives de gouvernance collaborative surpassent chacune des organisations individuelles pour décider et intervenir collectivement. Dans cette visée, cette recherche contribue à mieux comprendre le processus de concertation et les interactions entre les acteurs et les organisations qui participent à des initiatives de collaboration interorganisationnelle où de nombreuses parties prenantes sont interpellées. Plus précisément, cette étude porte sur la problématique des réseaux d’acteurs et de la gouvernance en sécurité routière au Québec. Nous nous sommes penchés sur l’expérience de la Table québécoise de la sécurité routière (TQSR) afin de comprendre les enjeux actuels de représentation et de concertation en matière d’action gouvernementale. Cette recherche examine le rôle de l’identité des acteurs et de leurs interactions dans les processus de construction de consensus et de prise de décision, de même que les divers enjeux de communication inhérents à ce genre d’exercice collectif. Nous démontrons également qu’un facteur de succès d’une collaboration interorganisationnelle repose sur la capacité des acteurs à construire une identité collective malgré leurs intérêts divergents et parfois opposés. Cette thèse améliore donc notre compréhension des mécanismes et des processus à la base des collaborations interorganisationnelles comme pratique de gouvernance collaborative, un mode de gestion de plus en plus utilisé dans l’administration de nos sociétés contemporaines. Cette thèse contribue également à montrer la manière dont les organisations se construisent et se maintiennent localement par l’entremise de la communication et de ses modalités. / Successfully dealing with organizational problems and challenges, regardless of sector, increasingly involves inter-organizational collaboration. Collective governance is involved the whole of the collective’s capacity to intervene and make decisions far exceeds that of any one organization. In this vein, this research contributes to a better understanding of the collaboration processes and the interactions among the actors participating in multi-stakeholder inter-organizational collaborative initiatives. More specifically, this study deals with the issue of actor networks and road safety governance in Quebec. We focused on the work of the Table québécoise de la sécurité routière (TQSR) in order to explore the ongoing issues of representation and communication with regard to public policy. This research looks at the role of actors’ identities and their interactions in the negotiation and decision-making processes as well as the multiple communication issues inherent to this sort of collective work. We also demonstrate that inter-organizational collaborative success rests on the actors’ capacities to build a collective identity, despite divergent and sometimes even opposing interests. This thesis thus improves our understanding of the mechanisms and processes that lie at the root of inter-organizational collaborations as collaborative governance practices increasingly common in modern public management. This study also advances our understanding of how organizations construct and maintain themselves via communication in its multiple modalities.

Cette thèse étudie la période de transition associée à l’externalisation d’une activité d’une organisation vers une autre et a pour objectif de décrire la manière dont un dispositif de contrôle hybride entre marché et hiérarchie émerge au cours de cette période. Pour ce faire, nous nous sommes appuyé sur une étude in situ de quinze mois d’un projet mondial d’externalisation de l’activité IT d’un client auprès de trois centres de services mutualisés d’un prestataire. La description du terrain s’articule autour de deux voies de passage conceptuelles ancrées dans l’Actor Network Theory. La première propose de partir de la Théorie des Coûts de Transaction pour aller vers une « économie des coûts de traduction ». La seconde avance le concept d’accumulation de petits points de contrôle fondée sur l’étude d’un « contrôle en train de se faire » (Vosselman & Van der Meer-Kooistra, 2006). La description de la phase de transition émet l’idée que les coûts de traduction et l’accumulation de petits points de contrôle forment un « registre en double » permettant de tracer le mouvement de co-construction de la prestation de services et du dispositif de contrôle associé. Au cours de cette période, les faits locaux furent circonscrits par l’équipe projet pour les ramener au sein du centre de services mutualisés. Ce travail permit d’amorcer un cycle d’accumulation des connaissances. Ce mouvement rendit progressivement le projet et la prestation de services plus réels, mais au prix d’un éloignement irrémédiable avec ce qui avait été spécifié dans le contrat. Dorénavant, le coût pour agir à distance était réduit et le centre de services mutualisés pouvait a priori être considéré comme un dispositif « économe ». Cependant, le processus d’externalisation conduisit à une transformation profonde de l’activité externalisée et de l’identité des différents groupes d’acteurs associés. La comparaison entre les deux situations, avant et après l’externalisation, était rendue complexe du fait de l’existence des coûts de traduction inhérents au passage du contrat au dispositif sociotechnique nécessaire à la réalisation de la prestation de services. / This dissertation is dedicated to the transition period related to the outsourcing of an activity from an organization to another one. Its objective is to describe the emergence of a hybrid control device between market and hierarchy. We studied during 15 months a global IT outsourcing project from a client to three customers’ shared service centers. The field analysis is based on two “conceptual ways” grounded in Actor Network Theory. The first moves from Transaction Cost Economics to “Translation Cost Economy”. The second one puts forward the concept of small points of control accumulation responding to Vosselman & Van der Meer-Kooistra’s call to investigate “control in the making” (2006). The transition phase shed light on the proposition that costs of translation and small points of control accumulation created a “double register” tracing the movement of services co-construction and the related control device emergence. The local facts were framed by the project team and brought into one of the shared IT service center. An accumulation cycle of knowledge was running. This movement made both the project and the service actual but at the cost of translating the initial service defined by the contract. The price to act at distance was reduced and the shared IT service center could be considered as “economic”. However, the outsourcing process led to a transformation of the IT activity and modified the identity of the groups of actors. The comparison between the two situations, before and after outsourcing, was made difficult because of translation costs inherent to the transformation of the contract into a socio-technical device implemented to deliver the service.

Esta pesquisa discute como as tecnologias contábeis contribuem para construir decisões coletivas para gerenciamento de risco operacional ao longo das relações de suprimento. A construção das decisões é vista como um processo, e o coletivo formado por humanos e não-humanos. As tecnologias contábeis são abordadas como inscrições e objetos delimitantes. As inscrições mediam as ações à distância e simplificam objetos complexos tornando-os entidades separadas que atuam como objetos delimitantes (LATOUR, 1987; LAW, 1986; STAR; GRIESEMER, 1989). O conceito de risco na literatura apresenta ambiguidades. A forma de gerenciá-lo é problematizada na literatura contábil em relações inter-organizacionais. O estudo de campo foi conduzido nas relações de suprimento de gás liquefeito de petróleo que incluem a companhia petrolífera, os fornecedores de transporte e a companhia distribuidora. As informações foram obtidas sob a perspectiva deste último, por meio de etnografia que incluiu entrevistas, observações e shadowing de objetos e pessoas, e submetidos à análise narrativa permeada pela análise desconstrutiva. Inicialmente foram identificadas as ameaças que podem ocasionar falta de produto em unidades de produção da distribuidora. Nem todas as ameaças observadas são passíveis de se tornar objeto de gerenciamento de risco. Para isso, elas precisam estar inscritas e acumuladas na área responsável pelo suprimento que atua como um centro de cálculo. Porém, muitas estão interligadas com outros fatores e apresentam efeitos inesperados nas dimensões de espaço e tempo. As tecnologias de contabilidade padronizadas, tais como, planejamentos de longo prazo e orçamentos, quando usadas isoladamente não tem força suficiente para mobilizar ações que levem à redução do risco. Por outro lado, os conflitos gerados quando ambas são combinadas impelem para a busca de outras informações que resultem em um número mais preciso. Nas relações estudadas, os riscos acentuam-se no curto prazo em contraste com o longo prazo conforme preconizado pela literatura. As tecnologias construídas na prática exercem força para mobilizar decisões imediatas. Apesar de, contratualmente, a parceria para o fornecimento de gás ser firmada por duas companhias, em que de um lado está o fornecedor e do outro a distribuidora, o que se tem no dia-a-dia são múltiplas relações construídas entre as unidades de produção, refinarias e a área de suprimentos. Desta forma, inscrições, como a ordem de compra, são capazes de redefinir as fronteiras. Transladam para agir como instrumentos de gerenciamento de risco operacional. A confiança manifesta-se como um quase-objeto (MOURITSEN; THRANE, 2006) que ganha existência na circulação de informações entre as partes. Com isso, o risco de falta de produto se apresenta como um ,,fantasma\" que poderá ser materializado dependendo do fluxo de informações. Este estudo contribui empiricamente por mostrar os riscos envolvidos nas relações de suprimento de gás liquefeito de petróleo ao longo do território brasileiro, e como a contabilidade contribui para gerenciá-los. Além disso, estende o conhecimento relativo à forma como ocorre o fluxo de informações no cenário inter-organizacional, bem como a adoção de práticas híbridas para o alcance de ações coletivas que gerenciam os riscos de suprimentos e constroem relações. Teoricamente, o estudo contribui na discussão de conceito de risco e como a contabilidade está associada com este conceito. / This research discusses how accounting technologies contribute to construct collective decisions for operational risk management across the supply relationships. Decision construction is seen as a process and the collective is formed by humans and nonhumans. The accounting technologies are approached as inscriptions and boundary objects. The inscriptions mediate the action at a distance and simplify complex objects making them separate entities that act as boundary objects (LATOUR, 1987; LAW, 1986; STAR; GRIESEMER, 1989). The concept of risk in the literature presents ambiguities. The way to manage it is problematized in the accounting literature on inter-organizational relationships. The field study was conducted in liquefied petroleum gas supply relations which involve the oil company, the transport suppliers and the distribution company. The information was obtained from the perspective of the latter, through ethnography which included interviews, observations and shadowing of objects and people, and narrative analysis permeated by deconstructive analysis was employed. Initially we identified the threats that can cause shortage of the product in production unit in the distribution company. Not all threats found are possible to transform into an object to risk management. To do this they must be inscribed and accumulated in the management of suppliers that acts as a center of calculation. However, many are intertwined with other factors and have unexpected effects on the dimensions of space and time. The accounting standard technologies, such as long-term planning and budgeting, when used alone they do not have enough force to mobilize interventions to reduce risk. On the other hand, the conflicts generated when both are combined to propel the search for other information that results in a more precise figure. In the relations studied, the risks increase in short term in contrast to long term as seen in the literature. Thus, the technologies built in practice, exert force to mobilize immediate decisions. Although contractually the partnership for gas supply to be signed by two companies, which on one side is the supplier and the distributor on the other, in day-to-day activities multiple relations are built among production units, refineries and supply area. In this way, inscriptions such as purchase orders are able to redefine the boundaries. They translate to act as instruments of operational risk management. Trust manifests itself as a quasi-object (MOURITSEN; THRANE, 2006) which comes into existence when information is circulating between the parties. Thus, the risk of shortage of the product presents itself as a ,,ghost\" that can be materialized depending on information flows. This study contributes empirically by showing the risks involved in the supply relations of petroleum liquefied gas throughout the Brazilian territory, and how accounting helps to manage them. Furthermore, it extends the knowledge on how the information flows occur in an inter-organizational setting, as well as the adoption of hybrid practices to achieve collective actions to manage supply risks and build relations. Theoretically, the study contributes to the discussion of the risk concept and how the accounting is associated with this concept.

Aquesta tesis presenta un estudi interpretativista sobre els processos d'estandardització i integració relacionats amb la implementació d'un sistema d'informació inter-organitzatiu (SIIO) sectorial en el Port de Barcelona. Aquest treball adopta una perspectiva de conjunt sobre els SIIO. Per un costat, des d'aquesta perspectiva un SIIO està en constant en moviment durant la implementació i el seu posterior ús. Per tant, la implementació del SIIO ve condicionada per configuracions prèvies, ja que els sistemes existents influencien en les opcions i trajectòries que pot prendre la implementació. Per altre costat, de la mateixa manera la implementació ve determinada tant per aspectes materials i/o tecnològics com per aspectes socials. És a dir, la implementació es pot veure com un procés de canvi socio-tecnològic que evoluciona al llarg de la implementació del SIIO sectorial.L'objectiu d'aquesta tesis és investigar la naturalesa socio-tecnològica del procés de implementació d'un SIIO i identificar aspectes teòrics i pràctics que puguin explicar les dinàmiques que es produeixin al llarg de la implementació. En base a un estudi de cas intepretativista i en profunditat, el qual combina l'ús de grounded theory i actor-network theory, realitzo un anàlisi del procés d'implementació, i formalitzo una sèrie de contribucions teòriques i pràctiques. El primer gran tema d'estudi d'aquest treball ha estat l'estandardització que ha tingut lloc abans i durant la implementació del SIIO sectorial. El segon tema ha estat la integració dels sistemes de informació prèviament existents amb el SIIO sectorial.Les contribucions d'aquest treball tenen implicacions per la recerca. En primer lloc, aquest treball amplia el limitat, tot i que creixent, nombre de investigacions que s'han centrat en la naturalesa processual i socio-tecnològica dels SIIO. Igualment aquest treball complementa la literatura existent en SIIO, que ha proposat models de factors, ja que explica com i perquè alguns d'aquests factors són importants. En segon lloc, aquest treball contribueix a la recerca que ha fet estudis longitudinals en l'àrea de sistemes d'informació ja que proporciona una interpretació contextual i en profunditat sobre els processos d'adaptació i canvi que tenen lloc durant la implementació d'un SIIO. Finalment, aquesta tesis contribueix a la literatura sobre estandardització de SIIO mitjançant l'establiment de lligams entre els estudis que proposen models de procés i els que es centren en l'anàlisi dels grups d'interès que participen en l'estandardització.Per altre costat, aquesta tesis té legitimitat pragmàtica ja que pot servir d'ajuda per millorar la pràctica. En primer lloc, aquest treball confirma el dinamisme dels interessos dels actors que participen en els processos d'estandardització, i posa de relleu que aquests actors tenen un ampli ventall d'interessos que varia en funció de la naturalesa dels propis actors i que condiciona la seva actitud al llarg del procés. És, per tant, molt important realitzar una constant identificació dels interessos dels actors. En segon lloc, aquesta tesis mostra que la gestió de SIIO ha de posar èmfasi i dedicar recursos no solament al disseny, a preveure escenaris futurs, i a desenvolupar estratègies i accions per fer front a aquestes previsions. La gestió també ha de prestar atenció i comprendre els esdeveniments no previstos i els canvis emergents que succeeixen durant l'ús del SIIO. Finalment, la implementació de SIIO requereix que els directius donin resposta per tal de reforçar o atenuar aquests canvis emergents. És a dir, la gestió de SIIO no es pot concebre únicament com una intervenció que es pot predefinir i planificar, sinó també com una forma de reacció i resposta al context i el comportament dels altres. Aquesta tesis també suggereix una sèrie de maniobres que poden ésser d'ajut als directius i professionals involucrats en projectes d'implementació de SIIO. / Esta tesis presenta un estudio interpretativista sobre los procesos de estandarización e integración relacionados con la implementación de un sistema de información inter-organizativo (SIIO) sectorial en el Puerto de Barcelona. Este trabajo adopta una perspectiva de conjunto sobre los SIIO. Por un lado, desde esta perspectiva un SIIO está en constante movimiento durante su implementación y posterior uso. Por lo tanto, la implementación del SIIO viene condicionada por configuraciones previas, ya que los sistemas existentes influyen en las opciones y trayectorias que puede tomar la implementación. Por otro lado, igualmente la implementación viene determinada tanto por aspectos materiales y/o tecnológicos como por aspectos sociales. Es decir, la implementación puede verse como un proceso de cambio socio-tecnológico que evoluciona a lo largo de la implementación de SIIO sectorial.El objetivo de esta tesis es investigar la naturaleza socio-tecnológica del proceso de implementación de un SIIO e identificar aspectos teóricos y prácticos que puedan explicar las dinámicas que se producen durante la implementación. En base a un estudio de caso en profundidad e interpretativista, el cual combina el uso de grounded theory y actor-network theory, realizo un análisis del proceso de implementación, y formalizo una serie de contribuciones teóricas y prácticas. El primer gran tema de estudio de este trabajo ha sido la estandarización que ha tenido lugar antes y durante la implementación del SIIO sectorial. El segundo tema ha sido la integración de los sistemas de información que ya existían previamente con el SIIO sectorial.Las contribuciones de este trabajo tienen implicaciones para la investigación. En primer lugar, este trabajo amplia el limitado, aunque creciente, número de investigaciones que se han centrado en la naturaleza procesual i socio-tecnológica de los SIIO. Igualmente este trabajo complementa la literatura previa en SIIO, la cual ha propuesto modelos de factores, ya que explica cómo y por qué algunos de estos factores son relevantes. En segundo lugar, este trabajo contribuye a la investigación que ha realizado estudios longitudinales en el área de los sistemas de información ya que proporciona una interpretación contextual y en profundidad sobre los procesos de adaptación y cambio que tienen lugar durante la implementación de un SIIO. Finalmente, esta tesis contribuye a la literatura sobre estandarización ya que establece vínculos entre los estudios que han propuesto modelos de proceso y los que se centran en el análisis de los grupos de interés que participan en la estandarización.Por otro lado, esta tesis tiene legitimidad pragmática ya que puede servir de ayuda para mejorar la práctica. En primer lugar, este trabajo confirma el dinamismo de los intereses de los actores que participan en procesos de estandarización, y pone de relieve que los diferentes actores tienen una amplia gama de intereses que varía en función de la naturaleza de los propios actores y que condiciona su actitud a lo largo del proceso. Es, por lo tanto, muy importante realizar una constante identificación de los intereses de los actores durante la implementación. En segundo lugar, esta tesis muestra que los directivos encargados de la implementación de SIIO han de poner énfasis y dedicar recursos no sólo a diseñar, prever escenarios de futuro, y desarrollar estrategias y acciones para cumplir con estas previsiones. La gestión también ha de prestar atención y comprender los acontecimientos no previstos y los cambios emergentes que se sucedan durante el uso del SIIO. Finalmente, la implementación de SIIO requiere que los directivos den respuesta con el fin de reforzar o atenuar estos cambios emergentes. Es decir, la gestión de SIIO no se puede concebir únicamente como una intervención que puede ser predefinida y planificada, sino también como una forma de reacción y respuesta al contexto y al comportamiento de otros. Esta tesis también sugiere una serie de maniobras que pueden ser de ayuda para los directivos y profesionales involucrados en proyectos de implementación de SIIO. / This dissertation presents an interpretive study of standardization and integration processes related to the implementation of an industry inter-organizational information system (IOIS) in the Seaport of Barcelona. This thesis adopts an ensemble view of the IOIS. First, from this perspective an IOIS is in constant flux as it is implemented and used in practice. Thus implementation becomes path dependent in the sense that existing systems influence the implementation choices and paths. Second, the implementation is being partly materially determined and partly socially constructed. That is, implementation may be viewed as socio-technical change processes that evolved around the implementation of the industry IOIS.The objective of this thesis is to inquire into the socio-technical nature of IOIS implementation process and identify theoretical and practical issues that can provide a relevant explanation of the implementation dynamics. Based on an in-depth interpretive case study, which is combined with actor-network theory and grounded theory, I conduct an analysis of the implementation process and formalize a set of theoretical and practical implications. The first main theme of this work has been the standardization effort that has taken place before and during the implementation of the industry IOIS. The second main theme is related with the integration of the adopters' pre-existing systems with the industry IOIS.The contributions that arise from this research have implications for research. Firstly, it adds to the limited but growing group of researchers that have focused on the processual and socio-technical nature of IOISs, as well as adds to the factor-based IOIS literature by detailing how and why some of these factors become important. Secondly, it contributes to longitudinal IS research by providing a deeper contextual understanding of the processes of adaptation and change that underlie IOIS implementation. Finally, it contributes to IOIS standardization literature by establishing links between the process and stakeholder models. On the other hand, this thesis has pragmatic legitimacy as it may serve as a helpful guide from which to improve practice. Firstly, this work confirms the dynamism of the stakes during the standardization process and highlights that the stakeholders that participate in the standardization have a range of stakes that vary among their nature and drive their attitude towards the process. Thus a continuous identification of participants' stakes appears to be very important. Secondly, this thesis shows that IOIS management has to place emphasis and devote resources not only to design, predict future conditions, and develop strategies and actions to meet those predictions, but also to pay attention and understand the unexpected events and emergent changes that arise during the use of the IOIS. Finally, IOIS implementation requires management to respond in order to reinforce or attenuate the emergent changes. That is, the IOIS management cannot only be conceived as predefined planned intervention, but also as a form of reaction and response to situational demands and others' behavior. In addition, this thesis provides a set of maneuvers that may guide managers and practitioners involved in the implementation of IOISs.